FAQs

1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Apple Pay, Google Pay, Klarna, and Shop Pay.

2. How long does it take to process my order?

Processing takes 1-2 business days (Monday - Friday) before shipping. Custom and made-to-order items may have additional lead times, which are mentioned on the product page.

3. What are the shipping options and costs?

• UK Standard Shipping: £8.00 (2 to 4 business days)
  
• International Standard Shipping: £16.00 (3 to 17 business days)

4. Do you ship internationally?

Yes, we ship worldwide. However, delivery times may vary based on location and customs clearance.

5. How can I track my order?

Once your order is shipped, you will receive an email with tracking details to monitor your shipment.

6. Can I cancel or modify my order?

In-stock items can be canceled before shipping.
Made-to-order items can only be canceled before production begins.
Contact us as soon as possible for any modifications.

7. What happens if I provide the wrong shipping address?

If your order has already shipped, refunds or re-shipping will only be available if the package is returned to us. Additional fees may apply for reshipping.

8. Do you accept returns and refunds?

Yes, but shipping fees are non-refundable. Please review our Returns & Refund Policy for detailed information.

9. Are there any taxes or customs duties for international orders?

Yes, international customers are responsible for any customs duties, import taxes, or fees imposed by their country.

10. How can I contact customer support?

You can reach us via:

• Trade name: MaximArmouries
  
• Business Phone: +447825992694
  
• Business Email: maximasvonbracey@gmail.com
  
• Business Address: 2A Sunnydene Avenue, London E4 9RE, United Kingdom